Other Harvard Health Publishing products

• How can I purchase and/or access other Harvard Health Publishing products?
• Is Harvard Health Online Learning affiliated with Harvard Health Publishing and Harvard Medical School?

Gifts

• How will my recipient access the course?
• I want my gift recipient to receive the gift course on a specific date. Can I do this?

Certificates

• How do I access my certificate?
• Do these courses qualify for educational credits or hours?

To contact customer service

• Contact Customer Service

Accessing Your Course(s)

• I paused a course. How do I return to it and resume?
• I purchased a course but I am unable to access it. The site continues to ask me to sign in.
• Do I have to be online at a specific time?
• I purchased a subscription. How do I access my course or courses?
• Can I take more than one course at a time?
• How do I access my course or courses?
• I already purchased a course. How do I sign-in?

Supported Browsers, Devices & Technology

• Can I take the course on my iPhone or smartphone?
• What browsers are supported?
• Is internet access required?
• Can I take the courses on my iPad or tablet?

Getting Started

• How do I signup for a course?
• How do I sign-in/login?
• How do I navigate inside the course?

Manage My Account

• I forgot my password. How do I retrieve it?
• I would like to update my email address.
• I would like to update my credit card on file.
• I would like to change my password.

Course Questions

• How do I contact the instructor?
• How do I access or download course materials?
• Where can I find the class discussion board?
• Can I take notes in my course?

Payments and Cancellations

• How do I cancel a course?
• What forms of payment do you accept?
• International Orders
• Expired Credit Cards

Audio and Video

• Troubleshooting audio issues
• Troubleshooting video issues